Cash Out Terms

CASH OUT TERMS

Cleverpath Holdings Ltd – No. License A014

Document Number 1, Date of issue and entry into force 14/12/2024

 

Early Cash-Out Procedure

The amount for early withdrawal is determined at the time the customer chooses to cash out their bet and depends on the odds of their selections at that time. As a result, the amount can either be greater or less than the initial amount staked.

The customer can check the offered early disbursement amount in the following ways:

  1. Through an Authorized Representative:
    • Present the original slip to the authorized representative, who, after scanning the barcode of the slip, will inform the customer of the offered amount of early disbursement.
    • The customer will then instruct the authorized dealer whether they wish to accept the early redemption amount or not.
  2. Through a Self-Service Terminal:
    • The customer can scan their ticket at the scanner of a self-service terminal or manually enter their ticket number after first clicking “Tickets” and then “Check Cash-Out Availability.” This will display the available Cash-Out amount.
    • Depending on whether they accept the amount, they must choose the corresponding option. If they select “Cash Out,” an informative receipt will be printed with the amount of the early disbursement.
    • The customer must then present the authorized dealer with the original voucher to receive their money.Important Note: After the approval of the request but before the completion of the “Cash-Out,” the amount offered may change:
      • If the offered amount increases, the transaction will proceed with the larger amount.
      • If the offered amount decreases, the transaction will automatically be suspended.The Cash-Out process may not be completed if, during execution, one of the options on the ticket performs differently or is no longer available.
  3. Through QR Code Scanning:
    • The customer can scan the QR code printed on their slip with their smartphone, which will direct them to a link displaying the amount offered for early disbursement at that time.
    • If they choose to proceed, they must enter the 4-digit security code (PIN) printed on the original ticket.
    • The customer must then present the voucher to the authorized representative to receive their money.Important Note: After the approval of the request but before the completion of the “Cash-Out,” the amount offered may change:
      • If the offered amount increases, the transaction will proceed with the larger amount.
      • If the offered amount decreases, the transaction will automatically be suspended.The Cash-Out process may not be completed if, during execution, one of the options on the ticket performs differently or is no longer available.

Terms & Conditions

  1. The Cash-Out option is available in selected markets both pre-match and live, on single and multiple bets, as long as odds are available.
  2. If market conditions change or a purchase is suspended, the Cash-Out option may not be available, and the request may not be possible.
  3. Upon successful Cash-Out, an informative receipt is printed with the final amount that the ticket will be settled for. Customers can receive their money only by presenting the Cash-Out receipt and the original ticket (which includes the barcode) to the cashier of the authorized dealer.
    • If the successful Cash-Out process is completed via smartphone, the customer only needs to present their ticket (which includes the barcode) at the cashier of the authorized dealer.
  4. If the customer completes a Cash-Out and the receipt with the offered amount is printed, then neither the original ticket nor the Cash-Out can be canceled.
  5. The company cannot guarantee that Cash-Out will be available for any match, either pre-match or live. In such cases, bets will remain as originally placed.
  6. The company will not be responsible if Cash-Out is unavailable due to technical reasons. In such cases, bets will remain as originally placed.
  7. The company reserves the right to correct, suspend, or remove the Cash-Out service at any time for any match or market.
    • If the company identifies that the offered amount is incorrect, it will not accept the request and, if possible, will provide a corrected offer.
    • If the company decides to suspend or remove Cash-Out for a match, that match will also be removed from live betting.
  8. The maximum payout amount for Cash-Out is €20,000 per ticket. The company reserves the right to adjust the maximum amount as needed, with prior approval from the National Betting Authority (NBA).
  9. The company reserves the right to reverse or cancel the settlement of a Cash-Out ticket in the event of an Obvious Error. For example:
    • If it has been settled incorrectly due to a technical issue or error in the information/performance.
    • If, due to an error, the Cash-Out settlement of the bet is accepted incorrectly, the Cash-Out settlement will be canceled, and the bet will be settled at the correct price offered by the company.
    • If repeated attempts are made to place bets or settle Cash-Outs before the correction or verification of the Obvious Error, both the Cash-Out settlement and the original bet may be canceled.

The company will document and communicate its decision to the customer in all cases.

 

 

Cleverpath Holdings Ltd – A014 – (V.1.0 – 14/12/2024)