Join our team as a Customer Support Representative!

26 Jun Join our team as a Customer Support Representative!

Posted at 11:34h in Career by

Megabet Plus, the biggest betting company in Cyprus, is looking to recruit a passionate and customer-oriented individual for the position of Customer Support Representative at our main office, in Nicosia. If you are passionate about helping people and making a real difference for customers, we want you on our team!

 

What you’ll do:

  • Be the first point of contact for customers, offering exceptional support via phone, email and chat.
  • Ensure all customer issues, questions and complaints are responded to and resolved efficiently and in a timely manner.
  • Build sustainable relationships and trust with customers by providing friendly, professional and reliable support.
  • Guide customers step-by-step to find the best solutions while treating them with respect and adhering to company policies and procedures.
  • Work closely with our team to provide feedback, share insights and improve customer experience.

 

What we are looking for:

  • Ability to be working in shifts, including night, weekend and holiday shifts (Working 5 days per week total of 38 hours).
  • Fluency in Greek and English is a must.
  • Comfortable using customer support software, CRM systems and online communication tools
  • Strong written and verbal communication skills- ability to engage with customers in a friendly, professional manner.
  • Excellent customer service and complaints handling skills.
  • Bachelor’s degree in business administration / communications or in a related field will be considered an advantage
  • Previous online customer support experience is a plus

 

Why you’ll love working with us:

  • Attractive salary aligned with skills and experience
  • 13th salary
  • 21 days annual leave
  • Opportunities for growth and development
  • Monthly social events and activities

 

Applications

Ready to make a difference? Apply now by sharing your resume to by 15/07/2025 and help us deliver exceptional service that our customers rave about!

Please note that due to high volumes of applications received only shortlisted applicants will be responded to.

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